Billing and cancellation

How billing works

You pay by card through Stripe. Plans are billed monthly in advance, on the day you order, and they renew until you cancel. Prices are in USD with no setup fee. Stripe emails you a receipt.

Open the billing portal and cancel

1. Open the Billing link in your welcome email, or the billing portal link in your Stripe receipt.
2. Enter the email address you paid with.
3. Stripe emails you a sign-in link. Open it.
4. Your invoices and card on file are there, and so is the option to cancel.

You can also cancel by emailing [email protected]. There is no cancellation fee. Your server keeps running until the end of the month you already paid for, and you are not charged again. Files are kept for at least 14 days after a cancellation and then deleted, so download anything you want to keep first.

Refunds

If PlayDubious does not work for you, email us within 7 days of your first payment for a full refund. After that we do not refund partial months or unused time. If we stop offering the service, or a serious outage on our side lasts more than 3 days in a row, we refund the affected part of your billing period. Approved refunds go back to your card through Stripe and usually appear within 5 to 10 business days. The full text is in the refund and cancellation policy.

If a payment fails

Stripe retries the payment and we email you a warning. If it is still unpaid, the server is suspended 7 days after the first failed payment. Files are kept for at least 14 days after a suspension, so you can resume or download them. To sort it out, email [email protected].

Change plans or add-ons

To change plans, email [email protected]. Stripe prorates the price change. Add-ons work the same way: send us your server name and the add-on you want. We email you at least 30 days before any price change on an active plan, and you can cancel before it takes effect.

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