Refund & Cancellation Policy
Effective October 6, 2026
This policy is part of our Terms of Service. We keep it simple.
Billing
Plans are billed monthly in advance through Stripe and renew automatically on the same day each month until you cancel.
Cancelling
You can cancel at any time, either from the billing link in your receipt email (Stripe's customer portal) or by emailing [email protected]. There is no cancellation fee. Your server keeps running until the end of the month you already paid for, and you will not be charged again.
Refunds
- First month: if the service does not work for you, email us within 7 days of your first payment for a full refund.
- After that: we do not give refunds or credits for partial months, unused time or unused resources.
- Our problems: if we stop offering the Service, or a serious outage on our side lasts more than 3 days in a row, we will refund the affected part of your billing period.
Approved refunds go back to the original payment method through Stripe and usually appear within 5 to 10 business days.
Failed payments
If a payment fails, Stripe will retry it and we will email you. If it is still unpaid 7 days after the due date, the server may be suspended until it is paid. Files are kept for at least 14 days after a suspension or cancellation so you can download them or resume.
Price changes
We will email you at least 30 days before any price change on an active plan. You can cancel before it takes effect.