How to get help
Email us or ask on Discord. We answer by email, usually the same day. There is no phone line.
What to include
Three things help us answer in one reply.
- Your server nameSo we know which server you mean.
- What happenedWhat you saw, and what you expected instead.
- When it happenedThe date and time, with your time zone.
Write from the email address on your PlayDubious account so the help desk can match it to you. Never put a password or card number in an email.
What to expect
- Answers by emailWe answer by email, usually the same day.
- No phone lineThere is no phone line. Support is by email and Discord.
- Not around the clockOur monitoring watches the servers day and night. Support is not staffed around the clock.
What the automated help desk does today
When you email [email protected], our help desk handles the first steps.
- Files your ticketYour email becomes a support ticket.
- Verifies the server ownerIt checks that the email comes from the owner of the server.
- Acts only when you askNothing on your server changes unless you ask for it, and only on the servers you name in your email.